> ## Documentation Index
> Fetch the complete documentation index at: https://docs.chataigne.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# AI instructions

> Set the tone and your specific guidance for the AI clerk: products, accessibility, support.

<video controls preload="metadata" className="w-full aspect-video rounded-xl" src="https://chataigne.ai/videos/docs/instructions-ia.mp4" />

AI instructions are how you **personalize the AI clerk**: give it your house's tone and the guidance specific to your restaurant.

The AI clerk already comes with **base instructions**: it knows how to take orders, knows your menu, handles delivery and pickup, and answers common questions. There is nothing to teach it there. AI instructions are for adding **what is specific to you**.

<Note>
  **You are not alone.** As with campaigns, the Chataigne team supports you on
  AI instructions: tell us what you want to achieve, and we help you phrase it
  effectively.
</Note>

## It is very open

You write in natural language, as if training a new employee. A few examples of what it can contain:

* **The tone to adopt**: "be casual and warm with customers", or on the contrary "stay formal at all times".
* **Guidance on certain products**: "recommend the burrata as a starter for two", "always mention that the tiramisu is homemade", "never offer modifications on the tasting menu".
* **Location and accessibility**: "the entrance is at the back of the courtyard, ring the gate", "no parking, suggest the Vinci car park 200 m away", "the restaurant is on the 1st floor with no lift".
* **Support redirections**: "for privatization or event requests, give the address [events@myrestaurant.com](mailto:events@myrestaurant.com)", "for partnership requests, point to [contact@myrestaurant.com](mailto:contact@myrestaurant.com)".

## Good habits

* **Short and concrete.** "Recommend the crispy chicken to the undecided" works better than a paragraph about your culinary philosophy.
* **One instruction at a time.** Several short instructions beat one dense block.
* **Test.** After adding an instruction, write to your own number and check the AI clerk's behavior.

<Tip>
  If you catch yourself taking over conversations always for the same reason,
  an instruction is missing: add it and the AI clerk will handle it alone next
  time.
</Tip>