> ## Documentation Index
> Fetch the complete documentation index at: https://docs.chataigne.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Order settings

> The settings that govern your orders: preparation time and concurrent orders.

<video controls preload="metadata" className="w-full aspect-video rounded-xl" src="https://chataigne.ai/videos/docs/parametres-commandes.mp4" />

These settings determine how your location absorbs incoming orders.

## Average preparation time

The preparation time announced to your customers and used to organize delivery or pickup. Adjust it to the reality of your kitchen: a realistic time means customers who are told the truth, and couriers who do not wait.

## Multiple concurrent orders

Allows (or not) the same customer to have several open orders at the same time. Useful, for example, for a customer ordering for the office in several rounds.

## Pausing orders

Independently of these settings, you can temporarily mark the location as overwhelmed or pause orders during a rush: order intake adjusts without touching your opening hours.

The button is available in two places: here, in **Order management**, and directly in the **Orders** tab ([Managing orders](/product/orders/managing-orders)), **at the top right**, right next to the date selector — handy to trigger it mid-service without leaving the orders screen.