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Creating conversations

Most of the times conversation will be created automatically when receiving a message from a customer or when the location send a first message to the customer through a marketing template for example. It is however possible to create a conversation manually from this endpoint.
Only one conversation can exist between a customer and a location. Trying to create a new conversation if there already exist one between the customer and the location will return an error.

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Activating/Disabling the chatbot on a conversation

It is possible to enable/disable automatic responses from the chatbot on a given conversation by changing the chatbotActive\mathrm{chatbotActive} property. It is set to true by default and disabling it will make the conversation a classic Whatsapp Conversation where a human from the store have to manually answer the customer.