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The chatbot supports several special commands that can be sent via WhatsApp to perform administrative actions. These commands are primarily intended for debugging and testing purposes.
These commands permanently delete data and should be used with caution. They are typically used during development and testing phases.

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Available Commands

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Reset Command

Command: reset Description: Clears the chatbot’s conversation memory by deleting all assistant messages from the current conversation. What it does:
  • Deletes all assistant messages associated with the conversation
  • Preserves the customer data and conversation record
  • Resets the chatbot’s context, making it start fresh
Use case: When you want to reset the chatbot’s memory of the conversation without affecting customer or conversation data. 
reset

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Reset Conversation Command

Command: reset-conversation Description: Completely deletes the entire conversation and all its related properties while preserving the customer data. What it does:
  • Deletes the conversation record entirely
  • Removes all associated messages (both assistant and platform messages)
  • Preserves the customer record and data
  • Forces creation of a new conversation on next interaction
Use case: When you want to start completely fresh with a customer but keep their profile information. 
reset-conversation

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Reset Customer Command

Command: reset-customer Description: Completely removes the customer and all their associated data from the database. What it does:
  • Deletes all assistant messages from the conversation
  • Completely removes the customer record
  • Deletes all customer-related data (orders, conversations, etc.)
  • Forces creation of a new customer record on next interaction
Use case: When you want to completely remove all traces of a customer from the system. 
reset-customer

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Command Behavior

All commands be sent as a regular text message via WhatsApp.