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These settings determine how your location absorbs incoming orders.

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Average preparation time

The preparation time announced to your customers and used to organize delivery or pickup. Adjust it to the reality of your kitchen: a realistic time means customers who are told the truth, and couriers who do not wait.

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Multiple concurrent orders

Allows (or not) the same customer to have several open orders at the same time. Useful, for example, for a customer ordering for the office in several rounds.

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Pausing orders

Independently of these settings, you can temporarily mark the location as overwhelmed or pause orders during a rush: order intake adjusts without touching your opening hours. The button is available in two places: here, in Order management, and directly in the Orders tab (Managing orders), at the top right, right next to the date selector — handy to trigger it mid-service without leaving the orders screen.